FAQ ​

How to Screenshot the Entire Screen ​

There are two ways to screenshot the entire screen:

1. If you want to quickly select the entire screen after entering screenshot mode, press Ctrl + A (if you have multiple screens, press Ctrl + A twice to select all screens).
2. If you want to directly screenshot the entire screen and copy it (like the PrintScreen key effect), go to the Config page -> "Shortcut / Action", click "Add New Action", click the "Preset" button, select Screenshot Screen and Copy, apply it, and then set the corresponding shortcut.

How to Crop a Pinned Image ​

You can hold right-click and drag on the Pinned Image to select a cropping area, then enter thumbnail mode. In thumbnail mode, only the selected part of the Pinned Image will be displayed. At this time, press Ctrl + C on the Pinned Image to copy the displayed part, or press Ctrl + S to save the displayed part. In thumbnail mode, you can readjust the display area by dragging the border or holding Shift and dragging the Pinned Image. You can also hold Shift + double-click to restore to the original size. If you want to crop completely, you can select "Crop" from the right-click menu in thumbnail mode. The original image cannot be restored after cropping.

How to Pin an Image File ​

There are two ways to pin an image file to the screen:

1. Select the image file on the desktop or in a folder and press Alt + ~ (the key below Esc).
2. Copy the image file to the clipboard first, then press the Pin shortcut (Ctrl + 2).

Unable to Automatically Select Elements in Browser ​

When using Chrome or Edge (system default browser), PixPin may fail to automatically select browser elements. In this case, you need to configure the browser:

1. Enter chrome://accessibility in the address bar and press Enter.
2. Check the options Native accessibility API support and Web accessibility.
3. Close the page. Now, when you open other web pages, the screenshot tool should be able to automatically select the element range.

Screenshot Looks Washed Out in HDR Mode ​

The screenshot effect in HDR mode is related to the graphics card and monitor. If you encounter a washed-out screenshot problem, you can go to the "Config" -> "Screenshot" page and set "Screenshot Mode" to "Performance Mode".

Rounded Corners Have White Background After Screenshot/Adding Shadow ​

• Rounded corners turn white/black after copy and paste: This is because some Windows software does not support image transparency in the clipboard well, causing the transparent part of the rounded corners to turn into a white background after screenshotting. You can go to Config -> System -> Clipboard, check "Copy Image as File" and set "Copy Image File Format" to PNG.

• Rounded corners turn white/black after saving: This is because the saved format (JPG, BMP) does not support transparency. You can specify the format as PNG or WebP when saving.

Middle-Click on Tray Icon Does Not Work ​

This is a system bug on Windows 11. It can only be solved by upgrading to Windows 11 24H2 or later. https://techcommunity.microsoft.com/t5/windows-11/windows-11-build-22621-1344-and-later-broke-the-ability-to/mp/3774219

How to Screenshot with Preset Ratio ​

You can press Alt + 1 to enter Custom Screenshot, set the screenshot size, and check "Fixed Aspect Ratio". You can also click the "Fixed Aspect Ratio" button during the screenshot to maintain the ratio in subsequent adjustments.

How to Directly Screenshot and Save ​

Through Quick Save and Custom Actions, you can achieve direct screenshot and save to a specified folder by pressing a shortcut. First, go to the [Config] - [Save] page to set the folder for Quick Save.

Then go to the [Config] - [Shortcut / Action] page to add a new action. Set the action name to "Direct Screenshot Quick Save", set the script to the following script, and then set the corresponding shortcut for the new action.

shotRect=pixpin.getSpRect(PixConst.SpRectScreenUnderMouse)
pixpin.directScreenShot(shotRect, ShotAction.QuickSave)

shotRect=pixpin.getSpRect(PixConst.SpRectScreenUnderMouse)
pixpin.directScreenShot(shotRect, ShotAction.QuickSave)

Right-Click Menu Disappears During Screenshot ​

It may be that the set shortcut contains the Alt key. The Windows system will close the menu when Alt is pressed, causing the menu to be unable to be captured. If you need to capture menus frequently, it is recommended to set a screenshot shortcut that does not contain Alt, such as Ctrl + 1 or F1, or you can choose "Custom Screenshot" in the tray menu right-click and set a delayed screenshot.

How to Restore After Closing Tray Icon ​

If you have closed the application icon, you can click "Config" in the right-click menu on the Pinned Image (click Pin during screenshot or use the middle mouse button to Pin) to enter the configuration interface, or press Ctrl + Shift + P on the Pinned Image to enter the configuration page and then restore the icon display.

Automatically Exit After Selecting Screenshot Area ​

This may be caused by translation software with "Selection Translation" function installed in the system. The translation software will automatically press the copy key after dragging the mouse, causing the software to think that the user pressed the copy key and exit. You can try checking "Ignore Copy Key Macro" in the Config page.

How to One-Click Screenshot and Quick Save ​

You can use "Custom Action" to complete screenshot and quick save. In the Config page -> "Shortcut / Action" -> "Add New Action", set the action name to Screenshot Screen and Quick Save, and enter the following code:

shotRect=pixpin.getSpRect(PixConst.SpRectScreenUnderMouse)
pixpin.directScreenShot(shotRect, ShotAction.QuickSave)

shotRect=pixpin.getSpRect(PixConst.SpRectScreenUnderMouse)
pixpin.directScreenShot(shotRect, ShotAction.QuickSave)

Click Apply, then set the corresponding shortcut. If you want to change the Quick Save folder, you can modify it on the "Save" page.